Last Updated: 11 June 2026

1. Who We Are

ETS Motorbike Transport ("we", "our", "us") provides motorcycle transportation services throughout the United Kingdom.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us: Email: etsmotorbiketransport

2. Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Collection and delivery addresses
• Motorcycle details provided by you
• Booking information
• Payment and invoice information
• Communications between you and ETS Motorbike Transport

We may also collect technical information from our website, such as IP addresses and browser information where applicable.

3. How We Use Your Information

We use your personal information to:

• Provide transport quotations
• Arrange and fulfil motorcycle transport bookings
• Communicate with you regarding your enquiry or booking
• Issue invoices and maintain business records
• Comply with legal and regulatory obligations
• Improve our services and customer experience

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide a quotation, arrange transport services or fulfil a booking.

Legitimate Interests

To operate and improve our business, respond to enquiries, maintain records and prevent fraud.

Legal Obligation

Where we are required to retain records for tax, accounting, insurance or legal purposes.

5. Sharing Your Information

We may share your information with:

• Professional advisers and accountants
• Insurers where required
• Website hosting and IT service providers
• Payment providers
• Regulatory authorities where legally required

We only share information necessary for the relevant purpose.

6. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

• Quote enquiries: up to 24 months
• Booking, invoice and financial records: 6 years
• Communications relating to bookings: 6 years

Information may be retained longer where required by law or to establish, exercise or defend legal claims.

Communication via WhatsApp and Email

• We may use email and WhatsApp Business to communicate with you regarding quotes, bookings and customer service enquiries.
• This may include the processing of personal information such as your name, contact details, collection and delivery addresses and details relating to your motorcycle transport requirements.
• We use these communication methods as part of our contract with you or in order to respond to your enquiries.
• We do not use WhatsApp or email data for marketing purposes unless you have explicitly agreed to this.
• Please note that WhatsApp is a third-party service provided by Meta Platforms Inc. Their own privacy policy applies when using the service.

Cookies

Our website may use essential cookies required for basic functionality. We do not use cookies for advertising or tracking purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Request transfer of your data where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

8. Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or loss.

These measures include secure devices, password protection and restricted access to customer information.

9. Website Cookies

Our website may use cookies to improve functionality and user experience.

Where required, visitors will be given the opportunity to manage cookie preferences.

10. Complaints

If you have concerns regarding how we handle your personal information, please contact us first so that we can investigate and resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.